Customer Service
Service Philosophy
The company adheres to the philosophy of putting quality first and prioritizing service, earning the trust of our customers through integrity and driving performance through effective management, while continuously pursuing core innovation and ongoing improvement. As we elevate product quality, we strengthen lean management to enhance our market‑driving competitiveness; customer satisfaction serves as the benchmark for assessing product quality. We listen attentively to our customers, closely align with their needs, and define quality standards based on their satisfaction, striving to boost both their satisfaction and loyalty.
Service Hotline
We offer a 24/7 service hotline and online messaging, and our dedicated technical experts will promptly address any questions you may have.
(86-13906225966) 24-hour service hotline
Pre-sales Technical Support
Based on the customer’s on-site production environment, available space, and polished workpieces, we provide expert reliability recommendations, conduct one‑on‑one technical discussions, and tailor our solutions to meet the customer’s specific requirements. At the same time, we compile relevant information, develop a machine design proposal, and create detailed 3D drawings that are both intuitive and accompanied by comprehensive written explanations, enabling the customer to fully understand the overall configuration of the required equipment. Following identification of any potential shortcomings, we implement necessary modifications. Before finalizing the plan, we resolve all outstanding issues and then proceed with order placement and production.
In-sales technical support
Upon delivery of the machinery to the customer’s site, we provide installation guidance covering mechanical, electrical, and operational aspects. Should any issues arise during on-site installation, our company will offer ongoing support and follow-up until the equipment is properly installed, commissioned, and fully operational. We also document any feedback received to inform future improvements to our products.
After-sales technical support
After a customer’s machinery has been in operation for a period of time, our technical team will engage with the customer to gather feedback on any issues encountered during use—such as whether the equipment is operating smoothly, whether the electrical systems are functioning properly, and whether the operators have adapted to the workflow. We will also assess whether the equipment remains suitable when the customer’s product specifications change. Based on this feedback, we will provide tailored solutions, document them in our customer records, and use them as a reference for future projects, ensuring that our machinery continues to be refined and improved.
Our business spans the globe.
Our products are now available nationwide and are exported to more than 60 countries and regions, including the United States, France, Russia, Spain, Turkey, Iran, Egypt, Belgium, Bulgaria, Brazil, Indonesia, India, and various countries in South America, earning widespread acclaim from our customers.
Exporting Countries and Regions
Patent authorization exceeds
Company email:info@gwell.cn
Nantong Company Address: No. 69, Hongrong Road, Chongchuan District, Nantong City
Suzhou Company Address: No. 16, Donglin Lianfa Industrial Park, Guojia Road, Chengxiang Town, Taicang, Suzhou
Yancheng Company Address: No. 90, Shenfeng Road, Dafeng District, Yancheng City
Shanghai Company Address: Room 2205A, 22nd Floor, No. 28 Maji Road, China (Shanghai) Pilot Free Trade Zone
Nanjing Company Address: No. 8, Huyue East Road, Longchi Subdistrict, Liuhe District, Nanjing City, Jiangsu Province
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